Frequently Asked Questions
Q: Who is CampusLogic?
A: CampusLogic is a professional services company focused exclusively on financial aid services. The company was founded over 10 years ago under the name of Core3, Inc. CampusLogic’s corporate headquarters and services center are located in Gilbert, Arizona fifteen minutes from the Phoenix airport.
Q: How can CampusLogic help our financial aid office?
A: CampusLogic helps its clients by providing interim financial aid staffing, project based financial aid consultants, and business process outsourcing solutions across the entire financial aid lifecycle. Our financial aid service offerings include student contact, document collection, verification, award packaging, disbursement processing, refund management, and default prevention.
- Financial Aid Staffing – knowledgeable and experienced financial aid resources for special projects and/or unexpected shortages in your labor force.
- Financial Aid Consulting – project based resources to help improve your current operations environment. Common projects include technology optimization, training and quality assurance program development and process review and improvement initiatives.
- Financial Aid Outsourcing – long term solutions including predictable expenses and contracted service level delivery commitments.
Q: Does CampusLogic have minimum engagement requirements for financial aid services?
A: CampusLogic is flexible in the length of staffing, consulting and outsourcing engagements we provide to financial aid offices. Over the last 10 years we have assisted over 100 schools with projects ranging from one day to multiple years.
Q: What are the benefits of partnering with CampusLogic?
A: CampusLogic service benefits include strict adherence to federal, state and institutional policy and procedures resulting in greater regulatory control, decreased processing time and increased quality. CampusLogic’s proven project methodologies and experienced resources deliver effective solutions to improve the student experience.
Q: What happens during the assessment process?
A: During the process assessment, our financial aid consultants will:
- Build a communication plan to collect data
- Conduct site visit(s) as necessary to observe current-state
- Create preliminary staffing models
- Create a preliminary pricing structure for services
- Submit a formal proposal for services
Q: What information would we need to provide for an assessment of our operations?
A: For a typical Office Assessment, our team of financial aid consultants will ask for a variety of information in advance to make the most effective use of our time while at your campus. We will request your financial aid policies and procedures, the organizational structure of the financial aid office, all forms and publications that discuss financial aid with prospective and enrolled students, annual reports, recent audits, cohort default rate reports and program review reports, and other information believed to be pertinent to our understanding of your institution’s environment.
Q: How can CampusLogic assist with financial literacy and why is it important?
A: Due to the current economic downturn, it is more important than ever to educate your student body on how to manage their finances during and following separation from school. Financial literacy is the key to a student and school’s success. CampusLogic provides online tools such as counseling, money management courses, mentoring and more.
Q: How can CampusLogic decrease my schools cohort default rate?
A: CampusLogic default management solutions focus on financial literacy, contact management and default aversion initiatives to decreases a school’s cohort default rate. CampusLogic’s team of financial aid consultants assist with report reconciliation, student notification, appeals of cohort default rates and inbound/outbound telephone support. Our goal is to counsel each student on the importance of loan repayment and overall debt management.
Q: Tell me the difference between financial aid consultant services and outsourcing services.
A: The difference between the various services is duration and project objective. Staffing and consulting projects are typically short term and focused on providing additional resources with specific expertise and experience to resolve a temporary issue. Outsourcing projects are usually at least a year long and transfer accountability for a particular function or process to CampusLogic.
Q: Do CampusLogic’s clients have to use specific software?
A: CampusLogic’s staff works with all student information systems (SIS) as well as utilizing our internal software for the verification process. A guiding principle at CampusLogic is all work should be transparent to the client whether utilizing the schools SIS or our internal software. For this reason, all work is completed or updated in our clients SIS.