Q: Who is CampusLogic?
A: CampusLogic, founded over 10 years ago under the name of Core3, Inc., is a professional services company focused exclusively on financial aid services. Its corporate headquarters and services center is located in Gilbert, Arizona fifteen minutes from the Phoenix airport.
Q: How can CampusLogic help our financial aid office?
A: CampusLogic helps its clients by providing interim financial aid staffing, project based financial aid consultants, and business process outsourcing solutions across the entire financial aid lifecycle. Our financial aid service offerings include student contact, document collection, verification, award packaging, disbursement processing, refund management, and default prevention.
- Higher Education Product Solutions- innovative web applications that include powerful regulatory rules engines and customizable workflows.
- Staffing – knowledgeable and experienced higher education resources for special projects and/or unexpected shortages in your labor force.
- Consulting – project based resources to help improve your current operations environment. Common projects include technology optimization, training and quality assurance program development, and process review and improvement initiatives.
- Outsourcing – long term solutions including predictable expenses and contracted service level delivery commitments.
Q: Does CampusLogic have minimum engagement requirements for services?
A: CampusLogic is flexible in the length of staffing, consulting, and outsourcing engagements we provide to college and university administrative offices. Over the last 10 years, we have assisted over 100 schools with projects ranging from one day to multiple years.
Q: What are the benefits of partnering with CampusLogic?
A: CampusLogic service benefits include strict adherence to federal, state, and institutional policy and procedures resulting in greater regulatory control, decreased processing time and increased quality. CampusLogic’s proven project methodologies and experienced resources deliver effective solutions to improve the student experience.
Q: What happens during the assessment process?
A: During the assessment process, our skilled consultants will:
- Build a communication plan to collect data
- Conduct site visit(s) as necessary to observe current-state
- Create preliminary staffing models
- Create a preliminary pricing structure for services
- Submit a formal proposal for services
Q: What information would we need to provide for an assessment of our operations?
A: For a typical office assessment, our team of highly trained consultants will ask for a variety of information in advance to make the most effective use of our time while at your campus. We will request your business office or financial aid policies and procedures, the organizational structure of the office, all forms and publications, annual reports, recent audits, cohort default rate reports, program review reports, and other information pertinent to our understanding of your institution’s environment.
Q: How can CampusLogic decrease my schools cohort default rate?
A: CampusLogic default management service focus on financial literacy, contact management, and default aversion initiatives to decrease a school’s cohort default rate. CampusLogic’s team of financial aid consultants assist with report reconciliation, student notification, appeals of cohort default rates, and inbound/outbound telephone support. Our goal is to counsel each student regarding the importance of loan repayment and overall debt management.
Q: Tell me the difference between consulting services and outsourcing services.
A: The difference between the various services is duration and project objective. Staffing and consulting projects are typically short term and focused on providing additional resources with specific expertise and experience to resolve a temporary issue. Outsourcing projects are usually at least a year long and transfer accountability for a particular function or process to CampusLogic.
Q: Do CampusLogic’s clients have to use specific software?
A: CampusLogic’s staff works with all student information systems (SIS) as well as utilize its internal product software, StudentVerification.com and FileReview.com, for the verification and quality review processes. A guiding principle at CampusLogic is that all work should be transparent to the client whether utilizing the schools SIS or our internal software. For this reason, all work is completed or updated in our client’s SIS.