Western Governors University has come under regulatory fire recently for its innovative distance-learning models. Maybe it’s time to rethink how student outcomes are measured.
NPCs are federally required on all college websites. But they’re often uploaded and forgotten. In this blog series, our own student financial services veterans explore best practices to help drive enrollment.
After introducing “the four service truths” in parts 1 and 2 of this series, former WASFAA president Mike Johnson explains how to create a culture to help your FinAid Office change for the better.
You know how much walking happens at conferences. At NACAC 2017 in Boston, you can make every step count—for good and for fitness! Register for the Image Fund Step Challenge, sponsored by CampusLogic.
“When I first read the book, ‘Uncommon Service,’ I was struck by how Financial Aid Offices—like any business—can sharpen customer service practices,” says Mike Johnson in Part II of this series.
Join us at the NACAC National Conference in Boston, September 14–16. We’ll be on hand to celebrate the hard work EnrollmentSherpas put in to shaping the future.
Former WASFAA president Mike Johnson has presented "Uncommon Service in the Financial Aid Office” at several conferences. In this three-part blog series, he shares key takeaways. Up first, two service truths.
We're looking forward to seeing all you #FinAidNinjas at UserCon 2017 on June 26, in San Diego, at our first-ever user-group event. Read on for a few tips about what you can expect.
SAP appeals are just one of several processes that require your attention. But for some students, it’s your No. 1 job. Here’s how to make the process easier, and more efficient, for everyone.