California Community College Reduces Average Verification Processing Time by 95%
Fullerton College, located in southern California, is a 2-year community college serving over 30,000 students. With 70% of students receiving financial aid, Fullerton manages thousands of verifications a year. But with paper-based, manual processes, financial aid verification took 5 to 6 weeks per student and required 8 full-time financial aid staff members to meet demand.
Financial aid staff were working almost seven days a week, but it wasn’t enough. We were not going to be able to suddenly double our staff, so we had to work smarter.” – Greg Ryan, Director of Financial Aid
Improving the Student Experience and Efficiencies
Out of a commitment to providing an excellent student experience, as well as improving department efficiency, Ryan sought an online solution that would significantly reduce verification processing time and costs. Key selection criteria for the new solution included automated, paperless verification processes, an improved student experience, and data security and compliance.
Fullerton chose CampusLogic’s StudentVerification, a cloud-based, student self-service portal designed to manage all verification activities and facilitate student notifications, document collection, data validation, and school communication.
Up and Running Weeks
Because StudentVerficiation is a cloud-based solution, Fullerton was able to implement and start using the product in 3 weeks with minimal IT assistance. Fullerton saw immediate value by reducing verification processing time from 6 weeks to only 48 hours.
With staff spending a fraction of the previously allotted verification time, Fullerton College was able to reduce operation costs by 50%. Staff formerly dedicated to the back and forth of tracking down students to complete verification were able to spend that time actually counseling students.
Students now enjoy 95% faster verification processing, electronic document submission, e-signature, and government-grade security. And, financial aid staff have more than 200 additional hours every week for student counseling and other assignments. By implementing StudentVerification, Fullerton saved more than $200,000 in the first year alone.
It used to be all hands on deck, with all 8 staff doing verification. Now, not only have we reduced the processing time, but only 3 staff are doing verification, allowing me to re-deploy the other five to work on other assignments.” – Greg Ryan, Director of Financial Aid
About Fullerton College
Fullerton College, located in southern California, is a 2-year community college serving over 30,000 students.
- 2-Year Community College
- Enrollment: 30,000
- Students Receiving Financial Aid: 70%
- Student Information System: Banner