Fullerton College, located in southern California, is a two-year community college serving 28,000 students. With 70% of students receiving financial aid, Fullerton manages thousands of verifications a year. Bogged down by paper-based, manual processes, financial aid verification was taking five to six weeks per student–and required eight full-time financial aid staff members to meet the demand.
“Financial aid staff were working almost seven days a week, but it wasn’t enough,” says Greg Ryan, Director of Financial Aid at Fullerton. “We were not able to suddenly double our staff, so we had to work smarter.”
Financial aid staff were working almost seven days a week, but it wasn’t enough,”– Greg Ryan, Director of Financial Aid
Improving the Student Experience and Efficiencies
Committed to providing an excellent student experience as well as improving department efficiency, Ryan sought an online solution that would significantly reduce verification processing time and costs. Key selection criteria for the new solution included an automated and paperless verification process, an improved student experience, and data security and compliance.
The Solution: CampusLogic
Fullerton chose StudentFormsSM part of the CampusLogic student engagement platform, to manage all verification activities and to facilitate student notifications, document collection, and data validation.
Up and Running in Weeks
Because StudentForms is a cloud-based solution, Fullerton was able to implement and start using the product within three weeks—with minimal IT assistance. The school experienced immediate value by reducing verification processing time from 6 weeks to only 48 hours.
Immediate Improvement in Staff Efficiency
With staff spending a fraction of the previously allotted time on verification, Fullerton College was able to reduce operation costs by 50%. Ryan noted that StudentForms helped his team free up more than 200 additional hours per week. The efforts formerly dedicated to the back-and-forth of tracking down students who needed to complete verification have now been redirected toward student counseling, improving financial literacy, and other high-touch assignments.
“It used to be all hands on deck, with all eight staff doing verification,” Ryan explained. “Now, not only have we reduced the processing time, but only three staff members are doing verification—allowing me to re-deploy the other five to work on other assignments.”
Not only have we reduced the processing time, but only three staff members are doing verification—allowing me to re-deploy the other five to work on other assignments.”– Greg Ryan, Director of Financial Aid
Undeniable ROI: Student Experience and Savings
Students now enjoy 95% faster verification processing, electronic document submission, e-signature, and government-grade security. By implementing StudentForms, Fullerton saved more than $200,000 in the first year alone.
About Fullerton College
Founded in 1913, Fullerton College is part of the North Orange County Community College District.
Modality: Ground & online
Students receiving financial aid: 70%
Estimated Verifications per year: 9,000+
Student Information System: Banner® (Ellucian®)