“Could This Be Sent By Text?”

“Could This Be Sent by Text?”

  • September 23, 2017

Are you using text messaging in your student communications strategies? Chrisy Woll, VP of Customer Success, explains why it’s absolutely necessary today. She offers these best practices to keep students engaged.

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The Service Truths Behind Uncommon Service

The Service Truths Behind Uncommon Service

  • August 20, 2017

“When I first read the book, ‘Uncommon Service,’ I was struck by how Financial Aid Offices—like any business—can sharpen customer service practices,” says Mike Johnson in Part II of this series.

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