“When I first read the book, ‘Uncommon Service,’ I was struck by how Financial Aid Offices—like any business—can sharpen customer service practices,” says Mike Johnson in Part II of this series.
Former WASFAA president Mike Johnson has presented "Uncommon Service in the Financial Aid Office” at several conferences. In this three-part blog series, he shares key takeaways. Up first, two service truths.
“Learning, innovating, and changing how we do something can cause us pain,” writes our VP of Customer Success Chrisy Woll. “But once you get through it, something miraculous happens...”
SAP appeals are just one of several processes that require your attention. But for some students, it’s your No. 1 job. Here’s how to make the process easier, and more efficient, for everyone.
Grit is a key indicator of a person’s success in achieving goals. It isn’t necessarily something you’re born with but it can be learned and practiced. Chrisy Woll, VP of Customer Success, explains.
What’s preventing you from accomplishing the true purpose of your work? Remove the clutter and simplify your life at work with these tips from our VP of Customer Success, Chrisy Woll.
Why has the word “help” become almost a taboo four-letter word? Our VP of Customer Success, Chrisy Woll, explains why asking for help is a key trait of great leaders.
Want to drive innovation and creativity in your Financial Aid Office? Stop overthinking problems and decisions. Chrisy Woll, VP of Customer Success at CampusLogic, weighs in.
"We love our customers and they know it” is one of our core values. What better way to show our love than by giving our customers valuable support tools for FREE! VP of Customer Success, Chrisy Woll, is on the blog today with more ideas about how to make the most of these resources in 2017.