Are you using text messaging in your student communications strategies? Chrisy Woll, VP of Customer Success, explains why it’s absolutely necessary today. She offers these best practices to keep students engaged.
After introducing “the four service truths” in parts 1 and 2 of this series, former WASFAA president Mike Johnson explains how to create a culture to help your FinAid Office change for the better.
Customer Success Manager Marc Alexander explains how to ensure your net price calculator is simple to use—and smart enough to be accurate without added complexity.
“When I think of our purpose, ‘to help schools change lives,’ I think about the lives that have been changed by education—including mine and my daughter’s,” says Chrisy Woll, VP of Customer Success.
“When I first read the book, ‘Uncommon Service,’ I was struck by how Financial Aid Offices—like any business—can sharpen customer service practices,” says Mike Johnson in Part II of this series.
Former WASFAA president Mike Johnson has presented "Uncommon Service in the Financial Aid Office” at several conferences. In this three-part blog series, he shares key takeaways. Up first, two service truths.
“Learning, innovating, and changing how we do something can cause us pain,” writes our VP of Customer Success Chrisy Woll. “But once you get through it, something miraculous happens...”
SAP appeals are just one of several processes that require your attention. But for some students, it’s your No. 1 job. Here’s how to make the process easier, and more efficient, for everyone.
Grit is a key indicator of a person’s success in achieving goals. It isn’t necessarily something you’re born with but it can be learned and practiced. Chrisy Woll, VP of Customer Success, explains.