Communication is a cornerstone of Customer Success. And it’s a big part of our work here at CampusLogic. We actively listen to our customers and use what they tell us to make our service even better.
By Chrisy Woll I’m not sure anybody really loves the words ‘change management.’ To me, the process sounds painful and complex (although we all realize that nobody wakes up in the morning and says, “What can I change-up today to…
Technology is helping young adults build the world they want to live in. They see it as a tool for social change—and they know change doesn’t have to come from the top anymore. Mobile devices have taught youth an important message: any voice has the potential to be heard. Is FinAid listening?
Our Customer Success team, led by Customer Success VP Chrisy Woll, is doing amazing things. Read on as Chrisy shares CampusLogic’s game plan (scores, benchmarks, metrics) for how we make our customers’ experience with CampusLogic even more awesome.
The Internet of Everything is coming to a campus near you. As more and more objects – from smartphones to smart appliances – come online, college administration needs to get ready.
A key component to enrolling new students and retaining existing students is access to financial aid. Unfortunately, the FinAid process can be cumbersome and intimidating to students. Technology can make this process easier, providing solutions that streamline the process and self-service tools that allow students to engage whenever and from wherever they want.
Everyone at CampusLogic is pretty excited about our #awesome Customer Success Team. One of our core values is “We love our customers and they know it.” The Customer Success Team, led by VP of Customer Success Chrisy Woll, allows us to show them #evenmore love.
We thought the future would be paperless. But in 2016, we’re still handing out paper application forms. That’s about to change, thanks to the revolutionary rise in the use of mobile devices.
How does today’s student – a smartphone using, mobile-browsing, social media savvy digital native – want to communicate? Is financial aid listening, or do we have a communications disconnect?