If you decided to use text messaging to keep students on track during the financial aid process, would they be more engaged? Find out in our Insight of the Month.
After introducing “the four service truths” in part one and two of this 3-part series, guest blogger and former WASFAA president Mike Johnson explains how to create a culture to help your Financial Aid Office change for the better.
If you knew that 85% of prospective students viewed their award letters at 7 p.m. on Thursdays, would that influence your outreach strategy? CampusMetrics makes your AwardLetter data instantly actionable.
“When I first read the book, ‘Uncommon Service,’ I was struck by how Financial Aid Offices—like any business—can sharpen customer service practices,” says Mike Johnson. Read on for part two in this series.
Former WASFAA president Mike Johnson has presented "Uncommon Service in the Financial Aid Office” at several conferences. In this three-part blog series, he shares key takeaways. Up first, two service truths.
Need demographic info about your prospective students—fast? CampusMetrics features ISIR Insights, instantly creating an ISIR Geography heat map to help you visualize recruiting strengths and opportunities.
Successful communications start with collaboration between enrollment and financial aid—so students get “the right message at the right time.” Here’s how to ease tension between the two groups.
Our team attends the NASFAA National Conference every year to ensure we stay current with national developments—and that our technology reduces friction across the student finance journey. Join us!
You might be as surprised to learn you’re peeling bananas the wrong way as National Director Mark McGinnis was. But that got him thinking about what else needs a fresh approach, like student communications.