“When I first read the book, ‘Uncommon Service,’ I was struck by how Financial Aid Offices—like any business—can sharpen customer service practices,” says Mike Johnson in Part II of this series.
Former WASFAA president Mike Johnson has presented "Uncommon Service in the Financial Aid Office” at several conferences. In this three-part blog series, he shares key takeaways. Up first, two service truths.
Need demographic info about your prospective students—fast? ISIR Insights in CampusMetrics instantly creates a heat map to help you visualize recruiting strengths and opportunities.
Successful communications start with collaboration between enrollment and financial aid—so students get “the right message at the right time.” Here’s how to ease tension between the two groups.
Our team attends the NASFAA National Conference every year to ensure we stay current with national developments—and that our technology reduces friction across the student finance journey. Join us!
You might be as surprised to learn you’re peeling bananas the wrong way as National Director Mark McGinnis was. But that got him thinking about what else needs a fresh approach, like student communications.
Financial Literacy Month is here, and you're getting ready to put a ton of new awareness efforts out. A handy-dandy FinAid calendar would sure help you, RIGHT? Here you go!
Sharing is caring at the University System of Georgia (USG). There, 28 colleges and universities enjoy improved efficiencies, increased enrollment, and high student satisfaction through shared services. Read highlights from our Ellucian Live presentation.
Students and financial aid offices are in crunch time—making the recent downtime of the IRS Data Retrieval Tool problematic. Amy Glynn, our VP of Community, weighs in on potential repercussions across the industry.