“When I first read the book, ‘Uncommon Service,’ I was struck by how Financial Aid Offices—like any business—can sharpen customer service practices,” says Mike Johnson in Part II of this series.
Join us at the NACAC National Conference in Boston, September 14–16. We’ll be on hand to celebrate the hard work EnrollmentSherpas put in to shaping the future.
Former WASFAA president Mike Johnson has presented "Uncommon Service in the Financial Aid Office” at several conferences. In this three-part blog series, he shares key takeaways. Up first, two service truths.
Need demographic info about your prospective students—fast? ISIR Insights in CampusMetrics instantly creates a heat map to help you visualize recruiting strengths and opportunities.
Successful communications start with collaboration between enrollment and financial aid—so students get “the right message at the right time.” Here’s how to ease tension between the two groups.
Our team attends the NASFAA National Conference every year to ensure we stay current with national developments—and that our technology reduces friction across the student finance journey. Join us!
You might be as surprised to learn you’re peeling bananas the wrong way as National Director Mark McGinnis was. But that got him thinking about what else needs a fresh approach, like student communications.
Grit is a key indicator of a person’s success in achieving goals. It isn’t necessarily something you’re born with but it can be learned and practiced. Chrisy Woll, VP of Customer Success, explains.
What’s preventing you from accomplishing the true purpose of your work? Remove the clutter and simplify your life at work with these tips from our VP of Customer Success, Chrisy Woll.