“When I first read the book, ‘Uncommon Service,’ I was struck by how Financial Aid Offices—like any business—can sharpen customer service practices,” says Mike Johnson in Part II of this series.
Join us at the NACAC National Conference in Boston, September 14–16. We’ll be on hand to celebrate the hard work EnrollmentSherpas put in to shaping the future.
Former WASFAA president Mike Johnson has presented "Uncommon Service in the Financial Aid Office” at several conferences. In this three-part blog series, he shares key takeaways. Up first, two service truths.
We're looking forward to seeing all you #FinAidNinjas at UserCon 2017 on June 26, in San Diego, at our first-ever user-group event. Read on for a few tips about what you can expect.
SAP appeals are just one of several processes that require your attention. But for some students, it’s your No. 1 job. Here’s how to make the process easier, and more efficient, for everyone.
Lifelong learner Steven Young has nearly enough degrees and titles to cover half the alphabet. Meet our globetrotting financial aid expert and CSM (Customer Success Manager).
Grit is a key indicator of a person’s success in achieving goals. It isn’t necessarily something you’re born with but it can be learned and practiced. Chrisy Woll, VP of Customer Success, explains.
WE HAVE INTERNS, YES WE DO! OUR INTERNS TURN INTO FTEs—HOW ABOUT YOU? CampusLogic is made even better by our awesome interns—college students who provide incredible support and a unique view. Today, meet former intern Josh Lincoln. He’s now a full-time software developer.
What’s preventing you from accomplishing the true purpose of your work? Remove the clutter and simplify your life at work with these tips from our VP of Customer Success, Chrisy Woll.