After introducing “the four service truths” in parts 1 and 2 of this series, former WASFAA president Mike Johnson explains how to create a culture to help your FinAid Office change for the better.
“When I first read the book, ‘Uncommon Service,’ I was struck by how Financial Aid Offices—like any business—can sharpen customer service practices,” says Mike Johnson in Part II of this series.
Former WASFAA president Mike Johnson has presented "Uncommon Service in the Financial Aid Office” at several conferences. In this three-part blog series, he shares key takeaways. Up first, two service truths.