After introducing “the four service truths” in part one and two of this 3-part series, guest blogger and former WASFAA president Mike Johnson explains how to create a culture to help your Financial Aid Office change for the better.
“When I first read the book, ‘Uncommon Service,’ I was struck by how Financial Aid Offices—like any business—can sharpen customer service practices,” says Mike Johnson. Read on for part two in this series.
Former WASFAA president Mike Johnson has presented "Uncommon Service in the Financial Aid Office” at several conferences. In this three-part blog series, he shares key takeaways. Up first, two service truths.