A must-read for institutional leaders, policymakers, and student financial success advocates focused on helping students make informed borrowing and financial aid decisions.
Report Summary: Research shows where exactly consumers find dollar amounts or wording on award letters unclear, and reveals clear disparity between what experts and consumers find confusing.
Publication Date: October 2019
Every year, more than $240 billion in federal and state aid is available to students to support their higher education pursuits, and financial aid award letters are the primary way students and families get crucial information regarding eligibility and access to funding. This report shows that students and families are more confused than ever about either wording or dollar amounts in their notification letters. The report includes a recommendations section with actionable changes that will get more students into the classroom and keep them there.
Download the full report for more on how: